Unread emails

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    Asked on November 06, 2021 at 04:49 AM


    For some reason my unread inbox emails don't appear in bold, which is a real pain not knowing which orders have been printed.

    Has this been changed?


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    Answered on November 06, 2021 at 06:14 AM


    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    Would you mind if you send us screenshots of what you're referring to so we can advise accurately? Here's our guide on how to do so.

    We'll be waiting for your response.

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    Dragana R. 
    Answered on November 06, 2021 at 10:39 AM

    Hello, Jenny!

    Thank you for reaching out.

    If your unread inbox emails don't appear bold on your mobile phone, it is most likely a font issue. If this is the case, I advise you to do the following:

    Android: Settings > Display > Font size & Style > Font Style

    iOS: First, you need to download fonts from the App Store. After you download the app, open it to install the fonts. To manage installed fonts, go to Settings > General, then tap Fonts.

    Let us know if you have any additional questions.