Forms are filtered to spam.

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    KanePsy
    Asked on November 07, 2021 at 08:54 PM

    Hello, I have created several forms. When sending these forms via the email function in Jotform, they are automatically sent to the "Spam" folder of my recipients who use gmail.

    Is there anyway to work around this and get emails to send directly to the primary inbox?


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    tolgailikli
    Answered on November 08, 2021 at 02:28 AM

    Hello KanePsy,

    Sorry for the inconvenience. Our developers are currently working on this spam issue.

    I can give you several advice to get rid of the spam mails.

    After you go to spam inbox, open related noreply@jotform.com spam mail and click Not spam button at the top. From now on, emails from that specific address should no longer be filtered as a spam.

    If this solution does not enough, you can check the link below which shows in detail how to prevent gmails from landing spam folder.

    https://www.jotform.com/help/404-how-to-prevent-emails-from-landing-in-gmails-spam-folder/



  • Profile Image
    KanePsy
    Answered on November 09, 2021 at 12:42 PM

    Thank you, I am more concerned however of my clients not being able to receive the forms I send them.Hopefully this will be solved soon. Thank you!

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    VincentJay
    Answered on November 09, 2021 at 01:00 PM

    Hello,

    We can submit a test submission to your form and see if the email alert will land on our spam folder. Please share the form link without payment so we can test.

    Guide: https://www.jotform.com/help/401-where-to-find-my-form-url/

    We'll wait for your response.