continue form later is not working correctly on FireFox web browser

  • Profile Image
    name.surname21
    Asked on November 08, 2021 at 06:25 AM

    Hi guys pls help

    When filling in a Jotform and clicking save, it just says Loading....


    And does not Save any content

    Screenshot
  • Profile Image
    Marina_V
    Answered on November 08, 2021 at 07:37 AM

    Hi,

    Thank you for reaching out to us! We apologize for any inconvenience this has caused.

    I cleared your form caches. If you still have problems, please clear your browser cache/cookies and refresh your internet browser.

    Let us know if it's still not working.

    Kind Regards.

  • Profile Image
    Yau_C
    Answered on November 08, 2021 at 07:39 AM

    Hi,

    There is currently no form in your free account.

    Please specify the form-url, thank you.

  • Profile Image
    name.surname21
    Answered on November 08, 2021 at 07:41 AM

    Many Thanks


    We are testing Jotforms as a possible solution for our students doing Assessments.

    Will we have this type of problem on a continued basis?

    We would have a few 100 students completing Jotforms and savings and then all continuing the next few days

  • Profile Image
    Yau_C
    Answered on November 08, 2021 at 07:41 AM

    Are you referring to this form https://www.jotform.com/form/213111047885048 which belong to que***jvr?

  • Profile Image
    name.surname21
    Answered on November 08, 2021 at 07:44 AM

    Yes Still having the saving issues

  • Profile Image
    Richie_P
    Answered on November 08, 2021 at 08:22 AM

    I tested your form and I am able to replicate the issue at my end.

    It seems you cannot save when using FireFox and an error showing in the console logs for Chrome.

    I have cloned your form and it seems the cloned form is working correctly at my end.

    Kindly try creating a cloned form and test if the issue persists in the cloned form.

    Guide:https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account/

    Let us know how it goes.

  • Profile Image
    name.surname21
    Answered on November 08, 2021 at 08:33 AM
    Hi MAny THanks Still having issues, cannot save any progress.
    After clicking on Save I used an existing Jotform Accounts, but it just
    says Loading..... Not saving the progredd
    ...
  • Profile Image
    Mubeen_A
    Answered on November 08, 2021 at 09:07 AM

    Hi,

    Apologize for the inconvenience.

    I looked into your account and couldn't find any form. Can you please share the URL of your cloned form?

    The clone of the form provided by my colleague Yau_C is working fine for me too in Firefox but I also replicated the issue on the original form. If you click on the cross button at the loading window, you will notice the draft is saved.

    1636379969_61892d41eb959_Capture.PNG

    Please try to clear the browser cache and try again.

    Guide: How to clear the Firefox cache

    Awaiting your response.