What happens to my monthly plan when it is consumed before the renewal date? Do I need to renew before the scheduled period, or do I have to wait for

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    najafexams
    Asked on November 11, 2021 at 07:13 AM
    What happens to my monthly plan when it is consumed before the renewal date? Do I need to renew before the scheduled period, or do I have to wait for the renewal date?
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    Jovanne_A
    Answered on November 11, 2021 at 07:25 AM

    Hi,

    Please note that subscriptions are set to auto-renew. Our payment processor will try to charge your card on your billing date. There is no need for you to manually renew your subscription.

    Let us know if you have further questions.

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    najafexams
    Answered on November 11, 2021 at 08:39 AM

    نعم اعرف شكرا لكم لكن اذا استهلكت الباقة قبل الشهر واحتاج المزيد من الارسالات

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    Jessica_H
    Answered on November 11, 2021 at 08:49 AM

    Hello,

    You can consider upgrading to one of our paid plans, or you can join our Increase More program to increase your submission limit. Kindly refer to the following page for the detailed information: https://www.jotform.com/myaccount/increase-limits


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    najafexams
    Answered on November 11, 2021 at 10:05 AM

    If he subscribes to the golden plan and consumes the plan within 10 days, can it be reactivated and continue to receive messages and ensure that the service is not interrupted

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    Gaetan_B
    Answered on November 11, 2021 at 10:26 AM

    Hello,

    You would have to wait for the renewal.


    How many submissions a month would you need?


    Best regards

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    najafexams
    Answered on November 11, 2021 at 10:34 AM

    I don't know, but my fears are in case the number exceeds before the renewal date of the golden plan

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    Gaetan_B
    Answered on November 11, 2021 at 10:48 AM

    Hello,

    I will ask the team to see if it is possible on a technical level and I'll revert back to you.


    Thank you for your patience.



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    Gaetan_B
    Answered on November 11, 2021 at 11:19 AM

    Hello,

    Thank you for your patience.


    Upon double checking this with the team, it would require a special setup to be able to make adjustments like this, which is only possible on Enterprise accounts: https://www.jotform.com/enterprise/


    Best regards