Issues with receiving photo uploads from form

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    Laura rustico 
    Asked on November 11, 2021 at 04:34 PM

    hello,


    when my client uploads a photo to my hot form, I cannot open the file on my end and am redirected to this page. See attached image. This happens every time. Your assistance is greatly appreciated.

    1636666374_618d8c0632bd3_4DA698FC-74B4-4

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    parker
    Answered on November 11, 2021 at 05:32 PM

    Hello,

    Please make sure that you're either logged into your account or go into your account settings and disable require login to view uploaded files.

    https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/