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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Expiration date

    Asked by jstrinning on March 21, 2014 at 10:33 AM

    Hi,

     

    I'm fighting with Expiration date under Form builder > Preferences.

    Impossible to block form users at a certain date and time. I even tried put one year back, no way !

    Does the parameter fully work under English language ?

    Is the format 2014-03-21 15:25 the correct one ?

    Does the plateform take the local time AND summer/winter time into consideration ?

     

    Addtionnal question: the Jotform mecanism is designed to block (limit) when user sends the form (which is anoying)

    How to disable the form at a certain date and time before the user fills all the fields ?

     

    Thanx

     

    Jan

    expiration date Form Builder date and time JotForm format
  • Profile Image

    Answered by Carina on March 21, 2014 at 12:14 PM

    I tested this feature with different forms and had the same difficulty. I believe the date format is correct as it is in accordance with the instructions of the feature.

    The timezone used is in accordance to the one defined on your profile and according to the timezone selected it will take into consideration daylight timesaving (Winter/Summer):

    How to disable the form at a certain date and time before the user fills all the fields ?

    I'm not sure if I understood you right, but with the expiration date feature working properly, the form gets disabled, so the user cannot access the form. I apologize if I misunderstood you, and I kindly ask you to clarify this matter so we can be of assistance.

     

    I forwarded this expiration date difficulty to our developers but meanwhile if you wish to disable your form you can do it manually:

    You will be notified through this thread once they have an update.

    Let us know if we can be of more assistance.

    Thank you

  • Profile Image

    Answered by jstrinning on March 24, 2014 at 12:05 PM

    Thank you,

    I under stand that my Forms considers my Timezone, but when you say "your profile", do you mean the profile of my OS ? Remember also that I'm a user, not JotForm Admin.

    Concerning the limitation mechanism, once I tried to limit the number of submissions and it seamed to me that the warning message poped up only once you submit the form, which is unconfortable.

    If this occures with date expiration, it would also be unconfortable user experience !

    Meanwhile, I wait for your feedback concerning the proper operation of expiration date.

     

    Jan

  • Profile Image

    Answered by Carina on March 24, 2014 at 12:46 PM

    Hello Jan

    I'm very sorry for not clarifying enough the question. The timezone is set in the jotform account, by going to account(2)>settings(3)>selecting the preferred timezone(4):

    And it's not related to the OS timezone. For instance let's say you are in a GMT timezone, but your form is directed to EST (-5h) timezone. You can change your account's timezone so that your form gets disabled according to EST timezone.

    You are right, if the form has a unique submission limit, only after the user hits the submit button he gets a warning, which can truly be uncomfortable (we can forward a suggestion to our developers regarding this issue, but it is necessary for it to be done in a new thread).

    But if we are talking about the expiration date, it is different, as the form gets disabled after we reach the limit date.

    Meanwhile our developers are still working to solve the expiration date issue, they will get back to you once they have news.

    Let us know if we can help.

  • Profile Image
    JotForm Support

    Answered by liyam on March 25, 2014 at 06:23 AM

    Hello Jan,

    I don't see any problems with the expiration date feature after the test I made. When you had set your form to expire, how long was the time difference between your set expiration date and the date you set it up?

    Ideally you should set the expiration date of the form at least 30 minutes ahead. Also, if you would set the expiration date a year back then it won't trigger to expire since a form will only expire if you set the expiration to a future date.

     

  • Profile Image

    Answered by jstrinning on March 25, 2014 at 09:41 AM

    OK, thanks.

    The fact that it doesn'i trigger (or block access) when setting date back, was then a trap for me.

    I am working with you competitor WUFOO, for example. They have limitation parameters like number of submissions, IP, start, stop date/time, which operate directly on the activity.

    Jan

  • Profile Image
    JotForm Support

    Answered by liyam on March 25, 2014 at 10:16 AM

    Thank you for this information, Jan.

    We have the Unique Submissions look-up for IP or browser based which will prevent a user to submit twice. The Submission Limit feature takes care of disabling the form as soon as it reaches a certain number of submissions. 

    So the concern that might be raised here is the form scheduling.  And I agree with you on this when setting the date backwards.  We can work on improvements on this one but I cannot guarantee that this can be implemented anytime soon since the developers are pretty busy with other tasks in the pipeline.  But rest assured, as soon as we have made some changes relating to this matter, we'll inform you right away.

    Thanks again for your input and we'll surely put these things in mind.

  • Profile Image

    Answered by newoceans on May 07, 2014 at 08:29 AM

    Hi Jotform Support employee,

     

    You say: Ideally you should set the expiration date of the form at least 30 minutes ahead. Also, if you would set the expiration date a year back then it won't trigger to expire since a form will only expire if you set the expiration to a future date.

     

    This makes it pretty hard to do some testing...

     

    Next week we will go live with about 30 forms or so, and it would give me a good feeling if I could be sure that the date limit is working nicely after doing some tests...

     

    Now, the only thing I can do is wait and see...