Not able to log in to Jotform mobile app.

  • Profile Image
    Kevin Tennant
    Asked on November 19, 2021 at 09:17 AM

    Hello there!
    I have tried to access my forms offline on the mobile app but once I put in my password it just sits there.
    Any ideas why this might not be working?
    Currently forms are setup to be accessed via a public link only.
    Thanks so much.

    This is a re-post of a comment on Offline forms: How to get work done on the go

  • Profile Image
    Answered on November 19, 2021 at 09:27 AM

    I am sorry for the trouble caused to you. I did check both the forms you have in your account and found that they are password protected.

    Do you mean to say that you are not able to log in to your account on Jotform mobile app or the password of your form is not working?

    If the issue is that you are not able to log in to your account in Jotform mobile app, are you trying to sign in using your username or your email address? I would suggest you to please ensure that you are using a valid password. If the issue persists, please reset your account password and then try again. The following guide should help you how to reset your account password:

    We will wait for your response.

  • Profile Image
    Kevin Tennant 
    Answered on November 19, 2021 at 09:42 AM

    This is not a password issue.

    I was trying to test out accessing forms on my phone without internet and it would take me to the password screen. I would enter the password and hit submit but nothing would happen. The goal here is to allow our team to be able to access these forms even if they are in a spot where there is no internet access.

    Thanks so much.

  • Profile Image
    Answered on November 19, 2021 at 10:30 AM

    Hi there,

    Is this the form in question?

    I checked your form and it is currently set to private.

    Kindly please set it to public and try again.

    1637335782_6197c2e65153f_The Easiest Onl1637335782_6197c2e614ef2_The Easiest Onl

    I hope this helps. Let us know if you need any further assistance.

  • Profile Image
    Answered on November 19, 2021 at 10:34 AM

    Yes. I was testing some things out. I resolved the issue by removing the password protection for now. We may end up making it private but I fixed that for now and will see how it goes.

    Thanks so much for your help.