Not able to log in to Jotform mobile app.

Hello there!
I have tried to access my forms offline on the mobile app but once I put in my password it just sits there.
Any ideas why this might not be working?
Currently forms are setup to be accessed via a public link only.
Thanks so much.

I am sorry for the trouble caused to you. I did check both the forms you have in your account and found that they are password protected.

Do you mean to say that you are not able to log in to your account on Jotform mobile app or the password of your form is not working?

If the issue is that you are not able to log in to your account in Jotform mobile app, are you trying to sign in using your username or your email address? I would suggest you to please ensure that you are using a valid password. If the issue persists, please reset your account password and then try again. The following guide should help you how to reset your account password: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/

We will wait for your response.

This is not a password issue.

I was trying to test out accessing forms on my phone without internet and it would take me to the password screen. I would enter the password and hit submit but nothing would happen. The goal here is to allow our team to be able to access these forms even if they are in a spot where there is no internet access.

Thanks so much.

Hi there,

Is this the form https://www.jotform.com/203216311053135 in question?

I checked your form and it is currently set to private.

Kindly please set it to public and try again.

I hope this helps. Let us know if you need any further assistance.

Yes. I was testing some things out. I resolved the issue by removing the password protection for now. We may end up making it private but I fixed that for now and will see how it goes.

Thanks so much for your help.