reCaptcha on form

  • deemforms
    Asked on November 24, 2021 at 3:29 PM

    We're experiencing an issue within our company where we're getting a reCaptcha that pops up whenever a user submits a form. From reading one of the community articles, it appears that it's most likely a result of needing our IP Address whitelisted due to JotForm protective measures of too many submissions from the same IP Address.


    The Form we're seeing the issue on is: https://form.jotform.com/deemforms/Daily-Safety-Review


    This is a link to the community post in I'm referring to: https://www.jotform.com/answers/2191448-how-do-i-remove-i-am-not-a-robot-recaptcha


    Page URL: https://form.jotform.com/deemforms/Daily-Safety-Review
  • Jovanne JotForm Support
    Replied on November 24, 2021 at 4:02 PM

    Hi, thank you for contacting support.

    Let me forward this to our Review Team for checking. I will get back to you as soon as I have more information.

    Thank you.

  • deemforms
    Replied on November 24, 2021 at 4:07 PM

    Jovanne,

    Thank you.

  • Jovanne JotForm Support
    Replied on November 24, 2021 at 4:19 PM

    Hi,

    We have now whitelisted your account. Please check your account and let us know if the issue still remains.

    Thank you.

  • deemforms
    Replied on November 24, 2021 at 4:44 PM

    It worked perfectly. Thank you