The Prepare My Data To Download button is grayed out and is not working

  • SANDOW_Metropolis
    Asked on January 3, 2022 at 10:57 AM

    The Prepare My Data To Download button is grayed out and is not working when clicked.
    I tried reducing the type of data to export but nothing changes.
    Is this feature still available?

    Page URL: https://www.jotform.com/help/374-how-to-export-all-of-your-data-at-once/
  • Kat JotForm Support
    Replied on January 3, 2022 at 11:40 AM

    Hi there,

    Happy to help!

    Could you kindly confirm the URL of the form in question so we can check? I am unable to pinpoint it in your account.

    If this is occuring on multiple forms, please send us the URL of one that is affected.

    We look forward to your response.

  • SANDOW_Metropolis
    Replied on January 3, 2022 at 2:30 PM

    Hi Katherine_W,

    Thank you for getting back to me on this.
    A Support Member also replied this morning and I'm working through my next step options with them.

    Feel free to close this issue from this point.

    Thank you again, for the quick response!

    Keith