Submit button is not working, stuck and doesn't proceed to thank you page

  • Profile Image
    cukayscakes
    Asked on January 04, 2022 at 03:07 AM

    Clicking the submit button after filling up the jotform does not do anything, it does not load or push through.


  • Profile Image
    Norwyn_E
    Answered on January 04, 2022 at 03:55 AM

    Hi there,

    Hope all is well.

    I checked your form and it looks like payment integration from the product listing is not added. If you wish to use local payments like GCash or local Bank transfer, it is currently not supported. What you can do is to use the Purchase Order widget instead of Product List. For detailed instructions on how to use Purchase Order, please see the link below:

    GUIDE: How to Create Payment Form with Purchase Order

    Should you need further assistance, please let us know.

    All the best!

  • Profile Image
    cukayscakes
    Answered on January 04, 2022 at 04:39 AM

    Oh, we actually did not set up any payment integrations on purpose. Before today, our clients had no problem filling up the form, im not sure what happened. We have been using this jotform since December. For some reason, the submit button just stopped working today for anyone who tries to fill it up.

    Hope you can help me resolve this soon.

  • Profile Image
    cukayscakes
    Answered on January 04, 2022 at 04:43 AM

    It is now working! it mustve been a problem with the server or something. Anyway, this is resolved. Thanks for the fast reply :)

  • Profile Image
    Martin_A
    Answered on January 04, 2022 at 04:50 AM

    Hi there,

    I have checked your form and was able to make a submission.
    We have cleared your form's caches, just in case that was causing any issues with the form.

    I can see now that the form is working as expected, we are glad that the issue was resolved.

    Let us know if you need any further assistance.
    Thank you.