How can I clear space without upgrading the account?

Hello,

I have received an email saying that I've reached the limits of the account and it seems that I'm out of upload space limit.

How can I clear space without upgrading the account?

Hi Wecollaboimmigration,

Files received by the forms you create are stored in this area. Deleting the uploaded files will help you free up space in this area. This link will help you.

After the cleaning process, your data will be lost. We recommend that you download your own backups before doing this.

If you want to delete the whole form, including any submissions, you'll need to delete it from the trash folder to free up upload space:

I hope this helps you well. 

If you have any further questions please feel free to contact us.

Hello,

I followed the instruction and deleted all submissions. However, when I click "trash" it says I dont have any deleted forms.

Could you please help to to free up upload space.

Thank you

Thank You for contacting us!

We have refreshed your account. Your account is active and in good status.

Should you have any further queries, please let us know.

Thanks.

Thank you very much!

Hello,

I have deleted all forms to free up space and also deleted the cache.

However, it still shows over-quota, could you please help refresh my account?

Thank you!

Hello Wecollaboimmigration,

Your account was in over-limit status. I have activated it once again. Keep us updated and let us know if you need any help.