Issuing connecting with payment platform

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    digintotheexperience
    Asked on January 04, 2022 at 12:47 PM

    We are having an issue on our jotform platform connecting with PayPal. after a donor is redirected to our PayPal account, the page never comes up for them to complete their donation.


    Our IT stated it is an issue with jotform platform which is why I am contacting you today.

    Screenshot
  • Profile Image
    Jovanne_A
    Answered on January 04, 2022 at 03:39 PM

    Hi, thank you for contacting support.

    It appears that you have multiple forms associated with your account. Can you please provide us with the form URL so we can check?

    Also, it seems like you have mistakenly uploaded an image. Can you please provide us with a screenshot of the issue you have encountered?

    GUIDE: how-to-post-screenshots-to-our-support-forum

    We will wait for your response.

    Thank you.

  • Profile Image
    digintotheexperience
    Answered on January 11, 2022 at 02:55 PM
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    Jovanne_A
    Answered on January 11, 2022 at 04:04 PM

    Hi,

    Thank you for sharing the form URL.

    Can you please ask the user to use another browser when submitting the form?

    Also, may I ask if this issue happened before or just recently? It would be best if you attached a screenshot of the issue so we can check further.

    We will wait for your response.

    Thank you.