Issuing connecting with payment platform

  • digintotheexperience
    Asked on January 4, 2022 at 12:47 PM

    We are having an issue on our jotform platform connecting with PayPal. after a donor is redirected to our PayPal account, the page never comes up for them to complete their donation.


    Our IT stated it is an issue with jotform platform which is why I am contacting you today.

    Jotform Thread 3638649 Screenshot
  • Jovanne JotForm Support
    Replied on January 4, 2022 at 3:39 PM

    Hi, thank you for contacting support.

    It appears that you have multiple forms associated with your account. Can you please provide us with the form URL so we can check?

    Also, it seems like you have mistakenly uploaded an image. Can you please provide us with a screenshot of the issue you have encountered?

    GUIDE: how-to-post-screenshots-to-our-support-forum

    We will wait for your response.

    Thank you.

  • digintotheexperience
    Replied on January 11, 2022 at 2:55 PM

    https://form.jotform.com/210886456203153


  • Jovanne JotForm Support
    Replied on January 11, 2022 at 4:04 PM

    Hi,

    Thank you for sharing the form URL.

    Can you please ask the user to use another browser when submitting the form?

    Also, may I ask if this issue happened before or just recently? It would be best if you attached a screenshot of the issue so we can check further.

    We will wait for your response.

    Thank you.