Download All PDFs Not Being Delivered
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Addition_FinancialAsked on January 05, 2022 at 01:10 PMI am attempting to download all PDF versions of our form submissions. Unfortunately, most of the requests are not being delivered. Those that are, take an hour or more to be delivered. Would you please check from your end to see if there is any disruption in delivering the email to download our PDFs?
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AmosAnswered on January 05, 2022 at 05:01 PMJotform SupportHey there,
Did it sent a zip file link to your email?
Here's a quick article on the topic
https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/
Please let us know
thank you
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Addition_FinancialAnswered on January 06, 2022 at 11:20 AM
I reviewed that article before beginning to make Download All requests. For the requests that were delivered to our email, yes it sent a zip file link. But I made several others requests that never delivered the zip link in an email. Since Tuesday afternoon no more emails have been delivered. I submitted about 5 yesterday, but none have come through.
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AmosAnswered on January 06, 2022 at 12:35 PMJotform Support
Hey there,
We had an issue with the export data server but hopefully, the issue has now been solved,
Can you please try to perform this action again?
Please let us know if you need any further assistance,
Thank you
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Addition_FinancialAnswered on January 06, 2022 at 02:12 PM
It's working again. Thank you!
I do have a suggestion for this feature that would make the experience better. I noticed when making subsequent download all requests that a notification would display indicating the percentage of PDF files that were ready. It would be very helpful for that progress indicator to always be visible while downloads are being requested. -
DavidAnswered on January 06, 2022 at 07:25 PMJotform SupportGlad to know that it works. Your feature request suggestion will be escalated through the following ticket: https://www.jotform.com/answers/3646574
