Submissions to my form now showing up

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    Asked on January 05, 2022 at 08:54 PM

    Hi there,

    I created my first form which includes a mandatory payment. I've had a number of people tell me the've completed the form and payed but I'm not seeing the submissions in my account. I even filled out the form myself and did not receive the submission. Thoughts?

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    Answered on January 06, 2022 at 03:17 AM

    Thank you for reaching support,

    The submissions were actually routed to your Pending payments.


    This occurs when the payment was declined or somehow the submission was not completed:


    Here is the related guide:

    Let us know if you have any further questions.