Submissions to my form now showing up

Hi there,

I created my first form which includes a mandatory payment. I've had a number of people tell me the've completed the form and payed but I'm not seeing the submissions in my account. I even filled out the form myself and did not receive the submission. Thoughts?

Thank you for reaching support,

The submissions were actually routed to your Pending payments.

This occurs when the payment was declined or somehow the submission was not completed:

Here is the related guide: https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/.

Let us know if you have any further questions.

Best.