Submissions to my form now showing up

  • Profile Image
    meridiangrayco
    Asked on January 05, 2022 at 08:54 PM

    Hi there,


    I created my first form which includes a mandatory payment. I've had a number of people tell me the've completed the form and payed but I'm not seeing the submissions in my account. I even filled out the form myself and did not receive the submission. Thoughts?

  • Profile Image
    Kenneth_C
    Answered on January 06, 2022 at 03:17 AM

    Thank you for reaching support,

    The submissions were actually routed to your Pending payments.

    1641456961_61d6a541e7158_u1.png

    This occurs when the payment was declined or somehow the submission was not completed:

    1641457016_61d6a5788807d_w1.jpg

    Here is the related guide: https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/.

    Let us know if you have any further questions.

    Best.