-
Forsan_FactoriesAsked on January 6, 2022 at 1:58 AM
-
Rehan Support Team LeadReplied on January 6, 2022 at 2:01 AM
Greetings,
Kindly tell us if you see any errors when you try to upgrade your account. Kindly share screenshots with us so we can assist you further.
https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/
Looking forward to hearing from you.
Thanks
-
Rehan Support Team LeadReplied on January 6, 2022 at 2:01 AM
Greetings,
Kindly tell us if you see any errors when you try to upgrade your account. Kindly share screenshots with us so we can assist you further.
https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/
Looking forward to hearing from you.
Thanks
-
Forsan_FactoriesReplied on January 6, 2022 at 2:22 AM
find below screenshot
-
Forsan_FactoriesReplied on January 6, 2022 at 2:25 AM
it is showing zero value
-
Rehan Support Team LeadReplied on January 6, 2022 at 4:00 AM
Greetings,
Thank you for sharing the screenshots. So you are facing two issues? You are not getting the OTP and the amount is showing up as $0.00?
Kindly try it from a different browser. If it still does not work then kindly confirm if you are trying to buy the Gold Yearly plan so we can give you a direct payment link.
Looking forward to hearing from you.
Thanks
-
Forsan_FactoriesReplied on January 6, 2022 at 4:03 AM
now another problem could you check
-
Rehan Support Team LeadReplied on January 6, 2022 at 5:36 AM
Greetings,
Kindly try the following direct payment link:
Should you need further assistance then please let us know.
Thanks
-
Forsan_FactoriesReplied on January 6, 2022 at 5:51 AM
direct link following message im getting ,our production is not using forms now it disturbed our operation
-
Forsan_FactoriesReplied on January 6, 2022 at 6:01 AM
Maybe my credit card is the problem?
-
Lorenz JotForm SupportReplied on January 6, 2022 at 7:27 AM
That's quite possible, could you please try using another card and see if it'll help.
Please let us know how it goes.
-
Forsan_FactoriesReplied on January 6, 2022 at 7:55 AM
i used another card and upgraded thanks