i tried to upgrade but it is not upgrading ,could you please guide us further

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    Forsan_Factories
    Asked on January 06, 2022 at 01:58 AM

    hi parker


    i tried to upgrade but it is not upgrading ,could you please guide us further


    Regards


    Prasanna.G

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    Rehan_F
    Answered on January 06, 2022 at 02:01 AM

    Greetings,

    Kindly tell us if you see any errors when you try to upgrade your account. Kindly share screenshots with us so we can assist you further.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    Looking forward to hearing from you.

    Thanks

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    Rehan_F
    Answered on January 06, 2022 at 02:01 AM

    Greetings,

    Kindly tell us if you see any errors when you try to upgrade your account. Kindly share screenshots with us so we can assist you further.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    Looking forward to hearing from you.

    Thanks

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    Forsan_Factories
    Answered on January 06, 2022 at 02:22 AM

    find below screenshot


    1641453743_61d698afd168b_

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    Forsan_Factories
    Answered on January 06, 2022 at 02:25 AM

    1641453930_61d6996aed3cc_

    it is showing zero value


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    Rehan_F
    Answered on January 06, 2022 at 04:00 AM

    Greetings,

    Thank you for sharing the screenshots. So you are facing two issues? You are not getting the OTP and the amount is showing up as $0.00?

    Kindly try it from a different browser. If it still does not work then kindly confirm if you are trying to buy the Gold Yearly plan so we can give you a direct payment link.

    Looking forward to hearing from you.

    Thanks

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    Forsan_Factories
    Answered on January 06, 2022 at 04:03 AM

    now another problem could you check


    1641459808_61d6b060a83e0_

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    Rehan_F
    Answered on January 06, 2022 at 05:36 AM

    Greetings,

    Kindly try the following direct payment link:

    https://sites.fastspring.com/interlogy/product/jotformgoldyearly2019?referrer=Forsan_Factories&coupon=eoy-sale-2021-gold-yearly-2019

    Should you need further assistance then please let us know.

    Thanks

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    Forsan_Factories
    Answered on January 06, 2022 at 05:51 AM

    direct link following message im getting ,our production is not using forms now it disturbed our operation


    1641466273_61d6c9a1bc7fd_

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    Forsan_Factories
    Answered on January 06, 2022 at 06:01 AM

    Maybe my credit card is the problem?

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    Lorenz_A
    Answered on January 06, 2022 at 07:27 AM

    That's quite possible, could you please try using another card and see if it'll help.

    Please let us know how it goes.

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    Forsan_Factories
    Answered on January 06, 2022 at 07:55 AM

    i used another card and upgraded thanks