i tried to upgrade but it is not upgrading ,could you please guide us further

hi parker

i tried to upgrade but it is not upgrading ,could you please guide us further

Regards

Prasanna.G

Greetings,

Kindly tell us if you see any errors when you try to upgrade your account. Kindly share screenshots with us so we can assist you further.

https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

Looking forward to hearing from you.

Thanks

Greetings,

Kindly tell us if you see any errors when you try to upgrade your account. Kindly share screenshots with us so we can assist you further.

https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

Looking forward to hearing from you.

Thanks

find below screenshot

it is showing zero value

Greetings,

Thank you for sharing the screenshots. So you are facing two issues? You are not getting the OTP and the amount is showing up as $0.00?

Kindly try it from a different browser. If it still does not work then kindly confirm if you are trying to buy the Gold Yearly plan so we can give you a direct payment link.

Looking forward to hearing from you.

Thanks

now another problem could you check

Greetings,

Kindly try the following direct payment link:

https://sites.fastspring.com/interlogy/product/jotformgoldyearly2019?referrer=Forsan_Factories&coupon=eoy-sale-2021-gold-yearly-2019

Should you need further assistance then please let us know.

Thanks

direct link following message im getting ,our production is not using forms now it disturbed our operation

Maybe my credit card is the problem?

That's quite possible, could you please try using another card and see if it'll help.

Please let us know how it goes.

i used another card and upgraded thanks