Brands Page conditions not going through the Thank You Page

  • bg.mktgreports
    Asked on January 7, 2022 at 1:44 AM
    Hello! I added another brand and totally messed everything up. I can't get past the first page.
  • Nina_J
    Replied on January 7, 2022 at 3:38 AM

    Hello there,

    Thank you for contacting us back! I'd be happy to assist you.

    Could you please share more details of your concern? Currently, there are 5 brands in the dropdown and 4 of them have conditions. Are you referring to the Bees Organic Water brand?

    I cloned your form, selected that brand and I was able to get past the 1st page.

    1641544663 61d7fbd70ddb8 Screenshot 10

    We'll wait for more information from you.

    Best,

    Nina

  • bg.mktgreports
    Replied on January 8, 2022 at 9:02 PM

    After the BRAND is selected on the first page, it should then flow to that BRAND page only for input.

    Then the next page should be Consumer comments, followed by BA Comments.

    I attempted to complete a brand report for "GOODE FOODS". Got as far inputting numbers, hit next and ...nothing happened.


    Essentially with all BRANDS in the dropdown I should be able to go to the BRANDS corresponding page only (the other pages should hide), input data and the continue to the last two "Comment" pages before submission.

  • Nina_J
    Replied on January 9, 2022 at 12:12 AM

    Hi,

    So I tried selecting the Good Food brand and then after a couple of pages, I was prompted with this blank page.

    1641704477 61da6c1d9f1d0 Screenshot 10

    Let me check this really quick and I will get back to you ASAP.

    Thanks!

  • Nina_J
    Replied on January 9, 2022 at 1:49 AM

    Thank you for waiting.

    This page for Good food has a divider instead of a page break. I would like to know if the fields after the divider should belong to the Good food, or it should be for another page.

    1641710271 61da82c000488 Screenshot 10

    Then you should amend your conditions for that page so it won't direct you to a page break.

    1641710553 61da83d938606 Screenshot 21

    I checked the other brands and they don't have issues in going through the thank you page.

    Please revisit the above info and let us know if you have any questions.

    Best,

  • bg.mktgreports
    Replied on January 9, 2022 at 1:02 PM

    Yes the divider and the Pic Select page stays.

  • Amin JotForm Support
    Replied on January 9, 2022 at 2:05 PM

    Are you saying the issue has been resolved?

    If not, please let us know and further elaborate so we can further assist you.

  • bg.mktgreports
    Replied on January 10, 2022 at 12:25 PM

    No, my issues is still not resolved. Is there any way to have this assigned to the individual who fixed my form before??

  • Nina_J
    Replied on January 10, 2022 at 1:48 PM

    Let me take a look into this further. I will get back to you as soon as I can.

    Thanks!

  • Nina_J
    Replied on January 10, 2022 at 5:54 PM

    Thank you for waiting and I apologize if it took me a while to configure your conditions.

    I basically deleted the conditions on a cloned form and redo them.

    Here's my cloned form that you can try- https://form.jotform.com/220096857512458

    Let me know if I missed out on any additional conditions.

    Best,

    Nina

  • bg.mktgreports
    Replied on January 11, 2022 at 12:57 PM

    Thank you. The cloned form works.

    Can you please incorporate the corrections to my original form? Also, can you tell me the correct way to add additional brands?



  • Parker JotForm Support
    Replied on January 11, 2022 at 2:27 PM

    Hello,

    Please make a clone of their version of the form and then you'll be able to see exactly what the conditions are that they made and be able to implement them on your form or just use the copy of their form instead.

    https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url/