‘this site can’t provide a secure connection’

  • Profile Image
    pgora
    Asked on January 07, 2022 at 01:38 PM

    Hi Team,
    Few of our clients have received this error message when trying to fill the form. Can you please investigate the possible issue behind this. Also if you can confirm the SSL certificate being used by Jotform is up to date and valid.

  • Profile Image
    Alexander_G
    Answered on January 07, 2022 at 07:58 PM

    Hi there, 👋

    Please, could you share a link to the form with this issue?

    👉 Where to Find My Form URL?

    Additionally, it would be great if you give us permission to send a test submission to your form.


    Also if you can confirm the SSL certificate being used by Jotform is up to date and valid.

    Yes, Jotform's SSL certificate is valid.

    You can learn more about our security here: 👉 https://www.jotform.com/security/


    Waiting for your reply,

    Alexander