‘this site can’t provide a secure connection’

  • pgora
    Asked on January 7, 2022 at 1:38 PM

    Hi Team,
    Few of our clients have received this error message when trying to fill the form. Can you please investigate the possible issue behind this. Also if you can confirm the SSL certificate being used by Jotform is up to date and valid.

  • Alexander_G
    Replied on January 7, 2022 at 7:58 PM

    Hi there, 👋

    Please, could you share a link to the form with this issue?

    👉 Where to Find My Form URL?

    Additionally, it would be great if you give us permission to send a test submission to your form.


    Also if you can confirm the SSL certificate being used by Jotform is up to date and valid.

    Yes, Jotform's SSL certificate is valid.

    You can learn more about our security here: 👉 https://www.jotform.com/security/


    Waiting for your reply,

    Alexander