Not reciving forgot password email to reset my password

  • Profile Image
    Asked on January 11, 2022 at 11:23 AM
    Not reciving forgot poassword email to reset my password, where can i contact you?
  • Profile Image
    Answered on January 11, 2022 at 12:38 PM

    Hi, Samuele!

    Thank you for reaching out to us.

    We apologize for any inconvenience caused.

    Have you checked your inbox/spam messages for the password reset link? Also, kindly make sure that you are signed in on the correct email address used on your Jotform account. Here's the workaround for resetting your password:

    To get the link, you need to:

    1.) Visit Jotform's Website. 

    2.) Click on the Login button.


    3.) Click the Forgot Password? Link at the popup:


    4.) Enter either the email address or username.

    5.) Click the Send Reset Instructions button.

    6.) Check your email inbox for the password reset email.

    7.) Click the Reset Password button or the URL provided in the email.

    8.) Enter your new password, and click the Reset My Password button, and you’re done. 


    Please give it a try and let us know how it goes.

    We're happy to help.