Why are my headers showing on the report after submission?

  • Profile Image
    Asked on January 14, 2022 at 11:20 AM

    I am creating a form that has multiple options for requests from our department. The form seems to be working, but when I go to print the submission, there are aspect on it that shouldn't be there. For example, all of the headers from the various pages show up on the submitted form, but are each on a separate page in the form itself.

    Ex: This form the person selected an RPF, but both the Sponsorship Request and the Slide Creation Request headers are on the report. Can you please help?



  • Profile Image
    Answered on January 14, 2022 at 01:59 PM

    Hi, Shawn!

    Thank you for reaching out to us.

    We apologize for any inconvenience caused.

    Allow us some time to look into your query. We’ll get back to you soon.

    We appreciate your patience.

  • Profile Image
    Answered on January 14, 2022 at 02:21 PM

    Hi, Shawn!

    After further checking, I kindly inform you that it is impossible to hide form fields in the PDF using conditional logic. However, the possible workaround would be to create separate PDFs for each request and attach them to the emails conditionally.

    See the following guide: https://www.jotform.com/help/167-how-to-send-email-based-on-users-answer/

    Let us know if you have any additional questions or need further assistance.

    Thank you!