What happened to my Airtable integration?

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    taylortcexpert
    Asked on January 20, 2022 at 11:54 AM

    My "New Contract Agent" Jotform has been integrated with my Airtable Base, now all of a sudden it's not? What is going on with it?

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    Dragana
    Answered on January 20, 2022 at 02:36 PM

    Hi, Heather!

    Thank you for reaching out to us.

    We apologize for any inconvenience caused.

    I would kindly advise you to try integrating the Airtable once again by following this guide:

    https://www.jotform.com/help/561-how-to-integrate-jotform-with-airtable/.

    I have also cleared your forms cache just in case.

    Please give it a try and let us know how it goes.

    We're happy to help.


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    taylortcexpert
    Answered on February 06, 2022 at 06:50 PM

    Hi there,

    I did do that and it was resolved. Now it has happened again. It's the same "New Contract" form that should be lined up with my "Pending Files" in AT. It says the integration is running but my newest submission on that form today from Michael Cooper did not go through and did not upload to AT.

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    Maxwell
    Answered on February 07, 2022 at 03:26 AM

    Hello taylortcexpert,

    We apologize for the inconvenience you've experienced. I cloned your form to test it, and the Airtable integration uploaded my submissions, as expected.  It seems that the issue may have resolved itself. If the issue still persists, please try to reintegrate the Airtable using a new API Key.

    Additionally, here is a guide about how to get your API Key.

    If you need further assistance, please let us know.