- maryperezAsked on May 15, 2014 at 03:12 PM
The form I created is not working. Once it is filled out entirely and submitted it never goes into my inbox and I never get a email verification. It's the form is titled: "SUBMISSIONS & EXHIBITION AGREEMENT"
- JotForm SupportTitusNAnswered on May 15, 2014 at 05:25 PM
You seem to have a paypal field on the form.
If a payment is not completed in paypal - you will not recieve a notification on your inbox.
The attepted payments are listed as incomplete payments - and you can view them by following this guide.
You can set up your form to send email notifications to your form whether or not a payment has been completed on paypal - that setting is found in the paypal field properties as shown below:
Let us know if this clears things up - or if you have further questions.