What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my paypal form not sending notifications to my email inbox?

    Asked by maryperez on May 15, 2014 at 03:12 PM

    The form I created is not working. Once it is filled out entirely and submitted it never goes into my inbox and I never get a email verification. It's the form is titled: "SUBMISSIONS & EXHIBITION AGREEMENT"

    Page URL:

  • Profile Image
    JotForm Support

    Answered by TitusN on May 15, 2014 at 05:25 PM


    You seem to have a paypal field on the form.

    If a payment is not completed in paypal - you will not recieve a notification on your inbox.

    The attepted payments are listed as incomplete payments - and you can view them by following this guide.

    You can set up your form to send email notifications to your form whether or not a payment has been completed on paypal - that setting is found in the paypal field properties as shown below:

    Let us know if this clears things up - or if you have further questions.