Why is my paypal form not sending notifications to my email inbox?

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    maryperez
    Asked on May 15, 2014 at 03:12 PM

    The form I created is not working. Once it is filled out entirely and submitted it never goes into my inbox and I never get a email verification. It's the form is titled: "SUBMISSIONS & EXHIBITION AGREEMENT"

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    TitusN
    Answered on May 15, 2014 at 05:25 PM

    Hello,

    You seem to have a paypal field on the form.

    If a payment is not completed in paypal - you will not recieve a notification on your inbox.

    The attepted payments are listed as incomplete payments - and you can view them by following this guide.

    You can set up your form to send email notifications to your form whether or not a payment has been completed on paypal - that setting is found in the paypal field properties as shown below:

    Let us know if this clears things up - or if you have further questions.