- golgiAsked on May 20, 2014 at 12:24 AM
I'm working with one of your forms, the Paypal order form, and a client encountered this error:
"Transaction refused because of an invalid argument. See additional error messages for details."
He was trying to buy 4 different items in our online store: www.thegolgiclinic.com/onlinestore.html. He was using Paypal to checkout because he noticed there was no encryption.
He was dismayed at the lack of https security in the form, especially considering he was sending credit card information--this should not be an unencrypted process. Right?
Thanks for the assistance,
- JotForm Supportashwin_dAnswered on May 20, 2014 at 02:25 AM
I'm sorry for the trouble caused to you.
I did check your form which is embedded in your web page. I am able to replicate the exact same issue you are having. I selected the products and when I clicked the submit button, it gave me the same error.
I also check your form with its direct URL and it seems to be working as expected. Please check the screenshot below:
It seems that there are some code conflict between your form script and other script of your web page. That is the reason why you see this error. I would suggest you to embed your form with its iFrame embed code and that should solve your issue. The following guide should help you grab your form's iFrame embed code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Hope this helps.
Do get back to us if you have any questions.
- golgiAnswered on May 20, 2014 at 02:31 AMThank you for your email. Please note, we do NOT accept email cancellations and there may be a fee charged for a missed appointment. Please call the clinic if you wish to change your scheduled appointment.
If you require a response to this email, please include your phone number in the body of the email. There is no charge for clarification of an existing treatment plan and we will generally reply within 24 hours. For any new concerns, please call the clinic at 406-541-8886.
The Golgi Clinic | 113 W Front ST. STE 201 | Missoula, MT 59802 | www.thegolgiclinic.com