Form collapse will not open on my page

  • Profile Image
    FelixM
    Asked on May 21, 2014 at 05:05 AM

    Hey there,

    unfortunately our fields will not open anymore if you click them. We just kost several leads and got quite a few complaints. 

    It seems like a bug but I coulnd'f find anything in your FAQs. Could you please help us to fix this problem as soon as possible?

    See Screenshot: http://screencast.com/t/hwnVNKPsrQ

    Thanks and Best Regards,

    Felix Göde

  • Profile Image
    EltonCris
    Answered on May 21, 2014 at 07:48 AM

    Hi Felix,

    We are truly sorry to hear that.

    I check the embedded form on your page with Chrome and Firefox browser but I am able to open the form collapse element without any problem. They work correctly as intended.

    Do you have any info about the browser they're using when they experienced the problem? This kind of problem usually occurs when there's a conflicting script between the form and on your page or if there's javascript issue on the user's browser. Since the form works properly on my end, then I assumed it was a browser specific problem. However, I would still recommend embedding your form using iframe embed code to prevent any conflicts between the form and your page. Guide: Getting-the-Form-iFrame-Code

    And also, did you check it on your side if the form collapse failed to work? Have you tried clearing your browser's cache? Please let us know any details that might help on investigating this matter.

    Thanks!