What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need help! errors on form when user try to register and pay

    Asked by CoachFlowers on May 26, 2014 at 07:37 PM


    I need help ASAP. Our camp participants are continuing to pay onsite and we just learned the reason.  Everyone is getting this message when they click on submit with all the fields completed:

    There are errors on the form. Please fix them before continuing.

    This is costing us money and we can't find the problem with the form.

    Page URL:

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    JotForm Support

    Answered by jonathan on May 26, 2014 at 09:27 PM


    I was able to see the same problem when I made a test submision of your form in your website



    But when I did the test using the form's direct URL http://www.jotformpro.com/form/41204158007948 I was able to make a successful submission



    So, the problem must be caused by a script conflict between those in your website and in the form's.

    To fix the script conflict, please re-embed the form into your website using the iframe code embed.

    Follow this user guide -Getting-the-Form-iFrame-Code

    Make sure to clean or removed first the old existing embedded form that uses the script embed in your website before using the iframe code embed.

    Please try this suggestion. Inform us if issue persist even after doing so.