PayPal incomplete submissions: So how do we know if it is complete?

  • Melissa Mckenna
    Asked on March 15, 2022 at 9:01 AM

    So how do we know if it is complete? If paypal completes it will it automatically complete or do we manually have to do it?

    Page URL: https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/
  • Patrick_R
    Replied on March 15, 2022 at 9:20 AM

    Hello Melissa,

    In most cases, incomplete submissions will be marked complete as soon as PayPal sends us the successful payment status call (this is done at the Backend).

    However, very rarely, you might receive a confirmation from PayPal about the successful payment; but on Jotform, that subscription could still be marked incomplete. This can happen due to some network issues. For such cases, we allow users to manually mark these submissions 'complete'.

    To do this, you just need to visit the incomplete payments section; from here, select and confirm the applicable submission (screenshot attached for reference).

    tables pending payments view details act Screenshot 10

    If you have questions, let us know.

    Best.