JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You can also reset your password using your email account.
1. Click on the 'Forgot Password' link in the JotForm login page https://www.jotform.com/login
After you have successfully reset your password and able to logged in, please follow the steps to upgrade I provided to you in your other post here
Please inform us if encounter any difficulty with your login and upgrading.