What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have run out of free service and can't upgrade.

    Asked by johnbusst on June 19, 2014 at 06:25 AM

    The upgrade window justs stalls, can't proceed. I can't change password. Desperately need to upgrade.

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  • Profile Image
    JotForm Support

    Answered by jonathan on June 19, 2014 at 11:30 AM


    You can also reset your password using your email account.

    1. Click on the 'Forgot Password' link in the JotForm login page https://www.jotform.com/login



    After you have successfully reset your password and able to logged in, please follow the steps to upgrade I provided to you in your other post here



    Please inform us if encounter any difficulty with your login and upgrading.