Not receiving email notifcation

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    optimize
    Asked on June 19, 2014 at 03:58 PM

    same problem here - with multiple jotform accounts.... this is NOT useful. Now i'm going to need to go thru every single account and check with every single client about whether a) they are receiving email notifications, and b) when the last one they received was, and c) eat a lot of crow apologizing for technology that is failing us! 

    at least one client i know for sure has lost potentially 6 high-paying consulting clients due to never receiving their request for an appointment.

    my forms were all working - beautifully, i might add - and then poof! stopped. If i recall, it might have been around the time of the "heartbleed" issue... 

    so maybe it's a the jotform end of things?????

  • Profile Image
    jonathan
    Answered on June 19, 2014 at 04:36 PM

    Hi,

    Unfortunately, there is no other way to check each of your account's form emails other than by going to them one at a time.

    You can however use a central tool to check if email address is bounce listed and remove them from the list. Refer to this user guide

    -How-to-remove-your-email-address-from-bounce-list

    You can use this tool to unlist all possible email addresses without going to the form or account. But this is only applicable for email addresses that are blocked.

    If the form email have different issue other than being blocked, you will have to check it on the form itself.

    If you can share to us the forms and accounts that you were having this issue, we will also help you check and fix them.

    Hope this help. Please inform us if you need further assistance.

    Thanks!