What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble replying to emails

    Asked by ArcadeWarp on June 25, 2014 at 05:47 PM

    Hi, have created forms with you before and never had a problem.


    Recently created a new form (only have one in my account) and i receive emails but when i reply my client oes not get the reply but seems i'm replying to my own email.


    I have checked everything in reply to and recipient settings but cannot see anything wrong.


    Can someone please check this for me and let me know if anything has changed with Jotform and i'm missing something.


    Thanks in advance.

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    JotForm Support

    Answered by jonathan on June 25, 2014 at 06:44 PM


    You have to make sure that the Reply-To email is the actual email address of the form respondent.

    Please check in your mailbox sent folder if the those reply messages you had were actually addressed to your form respondent email. 

    Perhaps when you replied, you were sending the email to "noreply@jotform.com" instead.

    Review also this user guide  How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert . This should help understand how to setup the Sender Email and Reply-To email in your form notification email.

    Please inform us if there are still issue.