What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form is not displaying correctly

    Asked by edwardbutterworth37 on June 26, 2014 at 05:34 AM

    Hi There,

    I have one of your forms on this page http://www.orthoticsforyou.com.au/contact-us/

     

    It had worked for months however now the bottom section of the envelope that has the SUBMIT button does not display.

     

    Do you know why this would be?

     

    Thanks and best regards,

     

    Edward

    Page URL:
    http://www.orthoticsforyou.com.au/contact-us/

    Screenshot
    www section thanks and
  • Profile Image

    Answered by Jim_Rank on June 26, 2014 at 07:34 AM

    Hello Edward,

    We are deeply sorry for the inconvenience caused to you.

    I have checked your webpage URL. Did you replace your form by any new form? In the above picture it's showing your last form (form ID=32338228947866) but now in your webpage it's form ID=41762496710862.

    It looks like the form is more wide and it's causing problem to view. I recommended you to resize the form width and font-size. I believe it'll look fine, if you fix the width:500px and font-size:13px. Click on Form styles tab then resize width and font-size. Please see the following picture-

    After changing the form width and font-size it's looking fine in my site. Check the following image-

    I suggest you to embed our iFrame source code in your webpage for best result. See the following guide-

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Get back to us if problem persists. Cheers !