What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Adding product descriptions

    Asked by yourmagicalvacation on June 30, 2014 at 11:19 AM

    Also if there a way to put a description below the product with more details on the product?

    product description
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    JotForm Support

    Answered by Welvin on June 30, 2014 at 12:31 PM

    Hi,

    Unfortunately, adding product descriptions is not possible in our payment integrations.

    You may consider creating the descriptions into your website and linked that into the form so they can just click from there and view it to your website.

    Thanks

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    JotForm Support

    Answered by Welvin on June 30, 2014 at 12:36 PM

    Another solution would be to use our Free Text HTML Field, put the description there.

    You can add many of these fields for each of your product item. Using our conditional logic, show the description based on the product item that was selected to your payment field.

    Example: http://www.jotformpro.com/form/41804096426960. Would you like this method? Let me know and I'll give you the guide.

    Thanks

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    Answered by yourmagicalvacation on June 30, 2014 at 01:28 PM

    yes this will work GREAT

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    JotForm Support

    Answered by david on June 30, 2014 at 01:32 PM

    Hi,

    We are happy to help.  Please let us know if you have any other questions and we will be happy to assist you.

    Thank you for using Jotform!

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    Answered by yourmagicalvacation on June 30, 2014 at 01:51 PM

    I need the guide on how to do what Welvin describes

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    JotForm Support

    Answered by ashwin_d on June 30, 2014 at 02:20 PM

    Hello yourmagicalvacation,

    Here are the steps you should follow to show the product description in a "Text" field:

    1. Add one "Text" field for every product you have in your form: 

    2. Repeat the process for every product if the description needs to be displayed for every product. Every product should have one "Text" field and then appropriate description.

    3. Take advantage of our "conditional" logic feature to show "Text" field based on the selection of products. Please check the screenshot below:

    Your final condition should look like the following screenshot:

    Hope this helps.

    On a separate note: Upon checking your this form, I found that you have added form fields asking for user's credit card details. Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by yourmagicalvacation on June 30, 2014 at 02:31 PM

     ashwin_d  thank you.  As for my requesting credit card information I am using the Payment Form to just collect the information I am not actually needing to process the payment I do that through the actual ticket vendor.  Can I do such through PayPal with out them actually charging the customer?

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    JotForm Support

    Answered by david on June 30, 2014 at 02:43 PM

    Hi,

    It is not possible to collect the credit card information through Paypal without actually charging them.  We strongly advise against collecting such data through our forms as the data is viewable by anyone with access to your account and may lead to that data being compromised or your form/account being suspended by our phishing detector.  If you must do so, I would recommend deleting submission data as soon as possible after receiving it.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for using Jotform!

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    Answered by yourmagicalvacation on June 30, 2014 at 02:47 PM

    thank you for that information.  My bosses recommended that I use your product just for collecting this information.  I will pass your information onto them.  Thank you.

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    JotForm Support

    Answered by david on June 30, 2014 at 02:55 PM

    Hi,

    No worries, as we said, it is possible to do what you require, it is just not the safest most secure method.

    Thank you for using Jotform!