What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms not forwarding to email

    Asked by froggyscatrescue on July 02, 2014 at 12:24 PM

    I just received a foster application and it didn't forward to my email address. If I wasn't expecting it, I wouldn't have known about it. This is a repeat issue that has happened several times already. PLEASE fix this as it is extremely frustrating to have to keep dealing with the same problem over and over again. I am paying for this service and would appreciate if it does what I pay for. Thank you

    Page URL:
    http://www.froggyscatrescue.com/pages/foster-application

    email problem same and
  • Profile Image
    JotForm Support

    Answered by david on July 02, 2014 at 02:52 PM

    Hi,

    I checked your email notifications and it appear you have setup a custom domain for your emails in both your notification and your response:

    Unless this is set to "noreply@jotform.com" you may experience issues with spam filtering or your email provider blocking the emails.  Our last email log shows that the last email notification from your form that was sent, failed because of this:

    If you must have a customer SMTP for your emails, follow this guide:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If not, please change your notification and response sender email to "noreply@jotform.com" and this should remedy your issue.  If it does not, please let us know and we will be happy to look into it further.

    Thank you for using Jotform!