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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Shipping fee not discounted when coupon for order total is entered

    Asked by PetraTest on July 04, 2014 at 04:13 AM

    I tried with a code (EDA74) for 50% discount on the order total, but it does not discount the shipping fee, so the amount the customer has to pay is too high.  I e, the discount is calculated on the product price, not the order total.

    50% discount is not calculated on order total but product

    And I would still like to be able to put in a 100% discount! :)

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    JotForm Support

    Answered by NeilVicente on July 04, 2014 at 04:19 AM

    Shipping fee is a variable that is different from the product total's variable. We cannot predict what our users will use as the shipping fee, is it configured on JotForm or is it configured on their Paypal account?

    Therefore, we cannot include the shipping fee on the discount. One thing though, we probably should change the word 'Order Total' in the coupon configuration window to 'Order Subtotal'.