What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't Jotform connect to Salesforce contacts?

    Asked by WatershedWatch on July 09, 2014 at 02:33 PM

    I successfully integrated my Jotform form with my Salesforce contacts, however when I added a field and tried to go back into the integration to add the additional field and mapping, it just hangs on the loading screen after I select "contacts" and click next (screenshot attached). It seems to log in to Salesforce successfully and gives me the option of connecting to Leads, Accounts or Contacts, but once I select Contacts and click next it stops there. I've restarted, Jotform, logged out of Salesforce, restarted my computer, ... everything. It just hangs there. I also tried cloning the form and trying a new integration, but same problem. Any thoughts on how to fix this?

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    JotForm Support

    Answered by david on July 09, 2014 at 03:24 PM


    Sometimes when you update forms, integrations and such can get broken and old version may be conflicting.  Try clearing your forms cache and then retrying the integration:


    Please let us know if this does not help and we will be happy to assist you further.

    Thank you for using Jotform!