Why won't Jotform connect to Salesforce contacts?

  • Profile Image
    WatershedWatch
    Asked on July 09, 2014 at 02:33 PM

    I successfully integrated my Jotform form with my Salesforce contacts, however when I added a field and tried to go back into the integration to add the additional field and mapping, it just hangs on the loading screen after I select "contacts" and click next (screenshot attached). It seems to log in to Salesforce successfully and gives me the option of connecting to Leads, Accounts or Contacts, but once I select Contacts and click next it stops there. I've restarted, Jotform, logged out of Salesforce, restarted my computer, ... everything. It just hangs there. I also tried cloning the form and trying a new integration, but same problem. Any thoughts on how to fix this?

  • Profile Image
    david
    Answered on July 09, 2014 at 03:24 PM

    Hi,

    Sometimes when you update forms, integrations and such can get broken and old version may be conflicting.  Try clearing your forms cache and then retrying the integration:

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Please let us know if this does not help and we will be happy to assist you further.

    Thank you for using Jotform!