What caused this error Duplicate entry on key Primary ?

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    Asked on July 11, 2014 at 04:34 AM


    Have had a user 'lose' their submission: The submission information was captured by jotform, and has appeared in integrated Google Spreadsheet, and .pdf folder, but no email alerts were received, by the user, or notifications to us

    - I'm also now not sure what link she'd used to return to the form submission. (normally included in the alert to the user) The user sent us a screen shot of the error she received on hitting submit, have loaded it here.

    Have tested the form, is working for other submissions, so could be related to something in her submission/ device?

    Thank you!

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    Answered on July 11, 2014 at 08:53 AM


    You have a number of submissions to the form, is this your first time receiving such complaint from a user who submits to the form?

    The submission was received and submitted to our server, it's also captured by Google Spreadsheet so I think the issue with form notification is a different one.

    I also don't see any settings to your form that would cause this error. Maybe, this is just a temporary form caching issue which can be fix by clearing your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    Also, do you have this form embedded to a page? If yes, please share to us the page URL so we can further check.