Wrong card charged

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    sahfrontoffice
    Asked on May 19, 2022 at 03:01 PM

    I need you to reverse the charge to the credit card on file for this company. I can provide a new number.


    You can contact me at 850-942-6650, my name is Jen.


    Thanks!

  • Profile Image
    Rhina
    Answered on May 19, 2022 at 09:09 PM

    Hi sahfrontoffice!

    Please disregard previous response.

    Since you mentioned that the wrong card was charged for the upgrade, I have sent your request to our billing team to reverse the charge. Please allow time for us to process this request and I will get back to you as soon as I can.

    We appreciate your patience.

    Thanks sahfrontoffice!


  • Profile Image
    Rhina
    Answered on May 20, 2022 at 03:06 AM

    Hi sahfrontoffice!

    We have processed your refund of $288.00.

    Please allow time 5-10 business days for the refund to reflect on your account.

    To update the credit card on your account follow the steps on the link below:

    https://www.jotform.com/help/330-how-to-change-billing-credit-card/

    If you need further assistance, please let us know.

    Thanks sahfrontoffice!