What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    pdf-submission support

    Asked by busywith24 on July 18, 2014 at 02:18 AM

    Hi,

    I have built forms in jotform and integrated it into a wordpress site.It sends pdf link of submissions in my buyer`s mail id. It comes to as http://www.jotform.com/pdf-submission/270607732717213332    . 

     

    How long you will provide these support .Is there any plan for data   storage ?Please give me link about all plans.

     

    Can I remove or change "www.jotform.com" from http://www.jotform.com/pdf-submission/270607732717213332

    just like as http://comethingelse/pdf-submission/5464654654654

    thanks

    Tarek

    Submissions pdf submission submission data privacy policy
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    JotForm Support

    Answered by jonathan on July 18, 2014 at 06:10 AM

    Hi Tarek,

    How long you will provide these support .Is there any plan for data   storage ?Please give me link about all plans

    The submission data of your form will remain unless you delete the submissions or the forms.

    You can check the JotForm Privacy Policy also for more details about submission data. 

     

    Can I remove or change "www.jotform.com" from http://www.jotform.com/pdf-submission/270607732717213332

    You can achieved this if you use Custom Domains on your forms.

    Please check this guide -How-to-use-Custom-Domains-with-Jotform

    Hope this answers your questions. Inform us if you have further inquiry.

    Thanks.

     

  • Profile Image

    Answered by busywith24 on July 18, 2014 at 10:47 AM

    Hi Jonathan,

    Thank you for your answers.

    I am looking a little different . A pdf link come to my mail id , when anyone  submit their information.

    like http://www.jotform.com/pdf-submission/281241971953621223

     

    Here I want to edit it as http://www.my-domail-name.com/pdf-submission/281241971953621223 

     

    My form was http://form.jotform.me/form/41771441673456  .According to your instructions it has become http://forms.perfecthealthconsultingservices.com/form/41771441673456 

     

    But i also want it for pdf link,which comes to my mail id.

    Thanks

    Tarek 

     

     

     

     

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    JotForm Support

    Answered by Welvin on July 18, 2014 at 01:02 PM

    Hi Tarek,

    You can do it like this:

    http://forms.perfecthealthconsultingservices.com/pdf-submission/{id}

    Where {id} is the Submission ID that will be generated by the system. 

    OR,

    You can also do it like this:

    http://forms.perfecthealthconsultingservices.com/server.php?action=getSubmissionPDF&sid={id}&formID=41771441673456

    Where {id} is the Submission ID that will be generated by the system once you receive the submission. 41771441673456 is the Form ID of your form.

    You can hyperlink the link to any text in your notification/autoresponder email. Just choose which method would you like to use.

    Let us know if you need further assistance.

    Thanks

  • Profile Image

    Answered by busywith24 on July 19, 2014 at 02:38 AM

    Hi Welvin,

    A lot of thanks .It is working.

    When I was using "https://www.jotform.com/pdf-submission/{id} " ,it was working inspite of "Auto Submission Deleter " But now when I am using "http://forms.perfecthealthconsultingservices.com/pdf-submission/{id} " it shows "we can nt find the submission you are looking for o our servers"

     

    Hi can I use both  http://forms.perfecthealthconsultingservices.com/pdf-submission/{id}  and "auto submission deleter". Please give me a way to use both.

     

     

    One more question that I send pdf link to mail id. When mail  comes to yahoo.com ,it goes to spam box and can not get a link, simple text ,i have to copy it and paste to new tab then the pdf will be downloaded . 

    But it is ok in gmail.com .Why like that in yahoo.com

    thanks

    Regards 

    Tarek

     

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    JotForm Support

    Answered by jonathan on July 19, 2014 at 06:09 AM

    Hi Tarek,

    Can you tell us what is the PDF file "{id}" in your URL "http://www.jotform.com/pdf-submission/{id} "?

    I can see that you were already able to create the custom domain name http://forms.perfecthealthconsultingservices.com/  because when I test this URL it opens the form builder.

    The URL is suppose to be like this http://forms.perfecthealthconsultingservices.com/pdf-submission/12345678   -- where the "12345678" is the submission ID.

    Share to us the submission ID to use so we can do some test.

     

    One more question that I send pdf link to mail id. When mail  comes to yahoo.com ,it goes to spam box and can not get a link, simple text ,i have to copy...

    It is possible that the yahoo email account have a different settings that is doing this process. In the spam box email, try specifying that the message from forms.perfecthealthconsultingservices.com is not a spam so that the yahoo message filter will not block or treat incoming messages as spam.

    Inform us if you need further assistance.

    Thanks!

     

     

     

     

  • Profile Image

    Answered by busywith24 on July 20, 2014 at 12:25 AM

    Hi, 

    I am using this link http://forms.perfecthealthconsultingservices.com/pdf-submission/{id}  and    want  to use auto submission deleter. 

    thanks

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    JotForm Support

    Answered by jonathan on July 20, 2014 at 12:43 AM

    Please tell us the actual URL link for this

     http://forms.perfecthealthconsultingservices.com/pdf-submission/{id}  

    what is the {id} number in that link?

    Thanks.

     

     

  • Profile Image

    Answered by busywith24 on July 20, 2014 at 01:08 AM

     

    Hi Jonathan,

    Here the id numbers  

    forms.perfecthealthconsultingservices.com/pdf-submission/281549239015584637

    forms.perfecthealthconsultingservices.com/pdf-submission/281549527017603570

    forms.perfecthealthconsultingservices.com/pdf-submission/281552749053425768

     

    At that time "Auto Submission Deleter" was active. When I removed

    http://form.jotform.me/form/41748084210450

    form from "auto submission deleter" then it works well. 

    Thanks 

     

                   

                             

                              

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    JotForm Support

    Answered by jonathan on July 20, 2014 at 02:02 AM

    Hi Tarek,

    Thank you for providing us the requested info.

    I checked the PDF files using the URL link you provided, and I was able to see the same error content you mentioned.

    This one

    I am not able to figure out what could be the cause.

    But can you please try the following steps to do some initial troubleshooting.

    1. Login using your JotForm account to the custom domain http://forms.perfecthealthconsultingservices.com/

    2. In your My Forms list select the form named New Client Form http://www.jotform.me/form/41748084210450

    3. Click on Submissions button on top toolbar

    4. In the Submissions page, download the PDF-Submission of the form

    5. Check the downloaded PDF file if it contains the submission data of the form http://www.jotform.me/form/41748084210450

     

    Please inform us of the result on this test.

    Thanks.