What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    email not forwarding

    Asked by carolynstrong on July 24, 2014 at 05:55 PM

    The submissions on our form are not coming to our email address. I tried switching to another email address and it did not work either.

    This kind of defeats the whole purpose.

    Can this be fixed please?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on July 24, 2014 at 06:07 PM


    Please add a new Notifier Email in your form https://www.jotform.com/10125836198

    Follow this user guide Setting-Up-Email-Notifications

    When I checked your form, I noted that the notification email was no longer updated with the current version of the form. Adding a fresh new notifier should fix this issue.

    Please inform us if issue persist.