Every step was followed but I am not able to locate the form in Dropbox

  • Martha Molina
    Asked on June 11, 2022 at 10:27 PM

    Every step was followed but I am not able to locate the form in Dropbox.

    Page URL: https://www.jotform.com/help/77-upload-to-dropbox-with-jotform/
  • Patrick_R
    Replied on June 12, 2022 at 12:16 AM

    Hello Martha,

    I hope you are doing well, did you try re-integrating your form with Dropbox? If you didn't, please give it a try and let us know if this doesn't solve your purpose.

    Also, if you still face issues, please share the form URL with us, so that we can check your setup.

  • Molina_Martha
    Replied on June 12, 2022 at 8:28 PM

    Hello Patrick,

    I removed the integration and did it again. It still says it can't find the folder in Dropbox.

    https://www.dropbox.com/home/M&F Closing Survey - Main

    https://form.jotform.com/221575911256053

    I am gone have to cancel the subscription if I do not get to talk to someone on the phone. I need this fix so staff can submit the surveys. Having to wait for an answer is not going to work anymore.

    I can be reached at 702.460.7487


    Thank you,


  • Yau_C
    Replied on June 12, 2022 at 11:15 PM

    Hello Martha,

    You are currently using submission id as your dropbox folder name:

    1655089912 62a6aaf8edcab Screenshot 10

    Have you tried other form fields other than submission id? If not, please try the following to see how it goes:

    Uncheck 'Add response date before your subfolder name'

    Select a different form field other than submission id

    We only provide support in this forum. Enterprise account users are entitled to dedicated phone support.