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  • Profile Image

    Matrix table field value is not in the submission email

    Asked by CarolineVieira on August 05, 2014 at 08:59 AM

    Hi,

    Good Morning, I'm having problem with the form "Pedido de Amostra OCQ" and "Pedido de Amostra Vetta". There is a field called "Itens" and when I input data on this field, the data is not showing at the e-mail.

    The rest of form it's ok.

    My account is: Oswaldocruzquimica@gmail.com.

    Thank you.

     

    Caroline Vieira.

    caroline.vieira@ocq.com.br

    Page URL:
    http://form.jotformz.com/form/41984508439668

    Screenshot
    table my account email matrix
  • Profile Image
    JotForm Support

    Answered by jonathan on August 05, 2014 at 09:36 AM

    Hi Caroline,

    When I checked the forms 

    http://www.jotformz.com/form/41984508439668

    and http://www.jotformz.com/form/41944008201646

    I noted that the form's Notification E-mails were like this

     

     

    I am not sure yet what could have caused this. It seems that the form's Notification Email were corrupt and will not work anymore.

    I suggest that you create a new Notifier for both the mentioned forms to have an updated form Notification Email.

    Follow this user guide -Setting-Up-Email-Notifications

     

    After adding new Notification Email, test submit the forms and check again if you are able to get a proper submission email from the forms.

    Please update us if issues remains.

    Thanks!

     

     

     

  • Profile Image

    Answered by CarolineVieira on August 05, 2014 at 10:43 AM

    Hi Jonathan,

    I created a new configuration as suggested and complete information arrived in the e-mail.

    Thank you so much =) !!

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    JotForm Support

    Answered by ashwin_d on August 05, 2014 at 11:00 AM

    Hello CarolineVieira,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!