What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sometimes form will not submit

    Asked by sedwebdev on August 05, 2014 at 10:53 PM

    for the forms I use at www.woofnpurr.org, most of the time they come through but once in awhile they don't.  I'm linked to authorize.net but that doesn't seem to be the root of the issue.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on August 06, 2014 at 05:56 AM


    I checked the form http://www.jotformpro.com/form/42086811129958 embedded on your website  and I noted that you have embedded the form using its source code.


    It is possible to have intermittent issue on the embedded form because there could be script conflict that could be happening between those existing scripts on the website and those on the form.

    What I suggest you do is to remove first the embedded form on the website and then re-embed again the form, this time using the Iframe Embed code instead.

    Follow this user guide  How to embed using the Iframe embed code.

    Please try this. Inform us if issue persist.