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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mail Sign-Up Form Not Working

    Asked by ajacobsen on August 06, 2014 at 10:28 AM

    I have the email sign-up form on one of my sites and entered my e-mail as a test to make sure it worked. I thought the form was supposed to allow users to enter their email so that when changes were made to the site, they would get an e-mail. I changed a page today but did not get an e-mail notification about it. Am I using the wrong form? What I need is a way for people to enter their email address so that when updates are made to the site, they automatically get an email about it.

     

    Also, do you have any forms that will serve like a guestbook? Would like to be able to have it so that users can leave comments on the site and then have those comments visible on the site.

     

    Thank you,

    Andrea Jacobsen

    Page URL:
    tcsband.com/email.html

    Comments site then and
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    JotForm Support

    Answered by ashwin_d on August 06, 2014 at 11:00 AM

    Hello Andrea,

    I did check your web page where you have embedded your from and found that you have not mentioned your "Recipient Email" and "Sender Email" in the email alert. Please check the screenshot below:

    Please add your email address in the "Recipient Email" field of your form's notification email alert. The following guide should help you:  https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    You should also select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work properly.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    I am not sure if I have understood your following question "I thought the form was supposed to allow users to enter their email so that when changes were made to the site, they would get an e-mail. "

    I would suggest you to please explain your question a bit more in detail. Please be noted that our form will only send submission / auto-responder email when the form is submitted. 

    Thank you!

  • Profile Image

    Answered by ajacobsen on August 06, 2014 at 11:40 AM

    I was under the impression that this particular form would capture the user's e-mail address when they completed the form and then when any updates are made to the site, the user would get an auto-generated from JotForm saying that tcsband.com has new content or something along those lines. Is that not what this form does?

     

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 06, 2014 at 12:04 PM

    Hello Andrea,

    If you want to send email to the user who submitted the form, you need to add form auto-responder email in your form. The following guide should help you:  http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    when any updates are made to the site, the user would get an auto-generated from JotForm saying that tcsband.com has new content or something along those lines. Is that not what this form does?

    Unfortunately no. Our forms can not track the updates made to your web site and send automated emails to the subscriber. You may like to take a look at the following URL where you will get the list of software available to achieve your requirement:  http://downloadsquad.switched.com/2010/02/08/10-free-ways-to-keep-track-of-changes-to-any-website-without-rss/

    Thank you!