Forms don't work

  • Profile Image
    GreenSocials
    Asked on August 13, 2014 at 10:23 AM

    Hello,

     

    I use JotForm to collect payments and order information for my services.

     

    However, for some reason, forms are no longer working. After filling out the form and clicking submit, my customers are reporting they are no longer taken to paypal to pay, but to a blank page instead.

     

    There is absolutely nothing wrong with my PayPal

     

    Take a look:

    http://www.greensocials.com/youtube/buy-youtube-views/order-youtube-normal-retention-views/

     

    After you fill out the form, nothing will happen. You will see a blank page.

     

    This is a real problem for me. IF this isn't fixed, I will have to switch to a different sevice.

  • Profile Image
    Kiran
    Answered on August 13, 2014 at 12:33 PM

    We were experiencing an issue with PayPal order forms but it has been fixed now. We request you to clear the form cache and check if the issue persists. I just submitted a test on your form that successfully redirected to PayPal.

    If the issue still persists, please let us know immediately so that we can look into the issue further. We apologize for the inconvenience this may have caused you.

    Thank you for using JotForm.