What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms don't work

    Asked by GreenSocials on August 13, 2014 at 10:23 AM



    I use JotForm to collect payments and order information for my services.


    However, for some reason, forms are no longer working. After filling out the form and clicking submit, my customers are reporting they are no longer taken to paypal to pay, but to a blank page instead.


    There is absolutely nothing wrong with my PayPal


    Take a look:



    After you fill out the form, nothing will happen. You will see a blank page.


    This is a real problem for me. IF this isn't fixed, I will have to switch to a different sevice.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on August 13, 2014 at 12:33 PM

    We were experiencing an issue with PayPal order forms but it has been fixed now. We request you to clear the form cache and check if the issue persists. I just submitted a test on your form that successfully redirected to PayPal.

    If the issue still persists, please let us know immediately so that we can look into the issue further. We apologize for the inconvenience this may have caused you.

    Thank you for using JotForm.