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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Setup fee not being charged on subscription form

    Asked by efkhouston on August 20, 2014 at 10:39 PM

    My paypal account (transactions reporting) is only showing the monthly payment and NOT the first month payment (set up fee + monthly payment) on our subscription form.

    Is this a known issue?

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    JotForm Support

    Answered by TitusN on August 21, 2014 at 06:09 AM


    Let me see if I understand correctly: 

    1. You have a Paypal form with subscription products set up which have a set-up fee and monthly recurrent payments. 

    2. Your Paypal account reports that you are receiving monthly payments, but not the set-up fee

    Please correct if I got it wrong.

    I checked your forms, and I found quite a number of subscription forms - which one is exhibiting this error - we would like to check for any configuration issue. 

    For Setup + monthly payments to work, you should configure your paypal checkout with subscription products as shown here

    We look forward to your response - thank you for your patience. 

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    JotForm Support

    Answered by TitusN on August 21, 2014 at 06:10 AM

    I should add that its not a known issue - as far as I can tell it has not happened besides configuration issues. 

    We would like to try and reproduce it so that if there is an issue, our developers can check it out.