- efkhoustonAsked on August 20, 2014 at 10:39 PM
My paypal account (transactions reporting) is only showing the monthly payment and NOT the first month payment (set up fee + monthly payment) on our subscription form.
Is this a known issue?
- JotForm SupportTitusNAnswered on August 21, 2014 at 06:09 AM
Let me see if I understand correctly:
1. You have a Paypal form with subscription products set up which have a set-up fee and monthly recurrent payments.
2. Your Paypal account reports that you are receiving monthly payments, but not the set-up fee
Please correct if I got it wrong.
I checked your forms, and I found quite a number of subscription forms - which one is exhibiting this error - we would like to check for any configuration issue.
For Setup + monthly payments to work, you should configure your paypal checkout with subscription products as shown here
We look forward to your response - thank you for your patience.
- JotForm SupportTitusNAnswered on August 21, 2014 at 06:10 AM
I should add that its not a known issue - as far as I can tell it has not happened besides configuration issues.
We would like to try and reproduce it so that if there is an issue, our developers can check it out.