What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Setup fee not being charged on subscription form

    Asked by efkhouston on August 20, 2014 at 10:39 PM

    My paypal account (transactions reporting) is only showing the monthly payment and NOT the first month payment (set up fee + monthly payment) on our subscription form.

    Is this a known issue?

    subscription form setup fee paypal form
  • Profile Image
    JotForm Support

    Answered by TitusN on August 21, 2014 at 06:09 AM

    Hello, 

    Let me see if I understand correctly: 

    1. You have a Paypal form with subscription products set up which have a set-up fee and monthly recurrent payments. 

    2. Your Paypal account reports that you are receiving monthly payments, but not the set-up fee

    Please correct if I got it wrong.

    I checked your forms, and I found quite a number of subscription forms - which one is exhibiting this error - we would like to check for any configuration issue. 

    For Setup + monthly payments to work, you should configure your paypal checkout with subscription products as shown here

    We look forward to your response - thank you for your patience. 

  • Profile Image
    JotForm Support

    Answered by TitusN on August 21, 2014 at 06:10 AM

    I should add that its not a known issue - as far as I can tell it has not happened besides configuration issues. 

    We would like to try and reproduce it so that if there is an issue, our developers can check it out.