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  • Profile Image

    Forms email notification are not coming to my email box

    Asked by kathydd on August 22, 2014 at 06:16 PM

    Hello, I'm from Poland so please forgive me my language. I have a problem with my 2 forms. My login is kathydd

    email adress: biuro@lavida.edu.pl Messages with form do not came to my e-mail box. Please help me because I don't know what to do.  I thank You  for any help.

    Katarzyna Drzewiecka

    Urls are:

    http://lavida.edu.pl/kontakt.html

    http://lavida.edu.pl/zapisz.html

     

    Page URL:
    http://lavida.edu.pl/kontakt.html

    email notifcation email submission email
  • Profile Image
    JotForm Support

    Answered by jonathan on August 22, 2014 at 09:10 PM

    Hi,

    I checked both of your forms Notification E-mail and I noticed that the there were wrong values in the Reply-To email field on the Notifier. I corrected it by just removing them.

    Your form's submission email should now be fixed. Form submission emails should now arrive at your email biuro@lavida.edu.pl

    I suggest also checking this user guide

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    This should help you review email notifications that fails on form submission.

     

    Hope this help. Inform us if you need further assistance.

    Thanks.