What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to Hide Empty Fields from Form Submissions?

    Asked by GuiderMVD on August 23, 2014 at 10:45 AM

    I have created a Form whith conditions to show or hide fields, depending on the answer, but when i recieve the submission, i see all the fields, even the ones that are not filled and that were hidden. Is it possible to recieve (or see) only the filled fields on the submission?


    Thank you

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    JotForm Support

    Answered by BDAVID on August 23, 2014 at 06:25 PM

    Yes that is possible, once you log in into your account click on "MY FORMS", select your form and click on "Submissions":

    Then click on the gear icon, and check the "Auto Hide Empty Fields" option:

    If you have another question please open a new thread, we will be glad to assist you.

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    Answered by GuiderMVD on August 23, 2014 at 07:58 PM

    Thanks, but is it possible to see it this way on the subission email i get, and just see the filled fields on the email?

    Thank you

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    JotForm Support

    Answered by ashwin_d on August 24, 2014 at 02:22 AM

    Hello GuiderMVD,

    If I understand your question correctly you want to hide empty field from the submission emails you receive. Is that correct?

    You need to enable the "Hide Empty Fields on Emails" of your form's preferences. The following guide should help you: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts 

    Please be noted that this feature only works on an unedited version of your email template. 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!