What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Further to my earlier question - orders not being forwarded

    Asked by graphicsdfw on August 26, 2014 at 01:25 PM

    we have become aware of a problem receiving orders - we have constructed a JOTFORM order form which has been used successfully for over 90+ orders in the past year. Yesterday we were contacted by three (3) customers that received an order "thank you" but he orders did not come thru to us.

    Could the problem be a need for our PGP Key number before forwarding?

    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 26, 2014 at 03:55 PM

    The Sender email in the email alert configuration was missing, I just change it to the "Order By" question in the form. I also just sent a submission, and it went through with no problem, in fact I see the latest submissions successfully sent to your email address  info@g***.com


    [2014-08-26 15:46:16] Submission #284891576737606453 SENT to info@g***.com from noreply@jotform.com via AMAZONSES
    [2014-08-26 15:36:25] Submission #284890983414789531 SENT to info@g***.comm from noreply@jotform.com via AMAZONSES
    [2014-08-26 14:18:50] Forum-Reply SENT to info@g***.com from noreply@jotform.com via AMAZONSES
    [2014-08-26 13:28:18] Submission #284883297234487065 SENT to info@g***.com from noreply@jotform.com via AMAZONSES

    So this should be now resolved.

    However, I discovered a major problem that might cause the form and your account to be suspended by our phishing system.

    Please be aware that our Terms do not allow forms to request Credit Card critical information on plain text fields.

    The only services allowed to collect CC information are those that are DSS/PCI certified.

    In light of this, it is a must to integrate your form with any of our Payment integrations.