What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Thank You Redirect URL is giving Page Not Found result

    Asked by osloffice on September 04, 2014 at 01:20 PM

    As parents are completing one of our forms, they submit it and it says the page is not found.  However, I am receiving the submissions.  Not sure why?  

    Page URL:
    http://www.osva.org/apps/pages/index.jsp?uREC_ID=221572&amp;type=d&amp<br/>;pREC_ID=494058

    Submissions form not found thank you page redirect URL custom thank you
  • Profile Image
    JotForm Support

    Answered by jonathan on September 04, 2014 at 03:13 PM

    Hi,

    The "Page not found" issue that was being reported by your form respondents was the result of the Thank You Redirect URL you have setup on the form http://www.jotform.us/form/22266953003146

    After the form is submitted, the problem will be seen.

    The redirect URL you have used 

    http://www.osva.org/ourpages/auto/2013/8/13/55615724/ossm%20permission%20slip%20YEARLONG%20SLIP%202013-2014.pdf

    indeed is a Page not found page (or it does not exist)

     

    Please check your Thank You page on your website and make sure that the webpage exists or available.

    OR you may just want to use the form's default thank you page or custom message thank you page for more simpler solution.

    Check this user guide http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page

    Hope this help, Inform us if you need more assistance.

    Thanks!

     

     

  • Profile Image

    Answered by osloffice on September 05, 2014 at 01:43 PM

    Perfect.  Thank you!

  • Profile Image
    JotForm Support

    Answered by KadeJM on September 05, 2014 at 03:11 PM

    You're most welcome. :0)