- oslofficeAsked on September 04, 2014 at 01:20 PM
As parents are completing one of our forms, they submit it and it says the page is not found. However, I am receiving the submissions. Not sure why?
- JotForm SupportjonathanAnswered on September 04, 2014 at 03:13 PM
The "Page not found" issue that was being reported by your form respondents was the result of the Thank You Redirect URL you have setup on the form http://www.jotform.us/form/22266953003146
After the form is submitted, the problem will be seen.
The redirect URL you have used
indeed is a Page not found page (or it does not exist)
Please check your Thank You page on your website and make sure that the webpage exists or available.
OR you may just want to use the form's default thank you page or custom message thank you page for more simpler solution.
Check this user guide http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page
Hope this help, Inform us if you need more assistance.
- oslofficeAnswered on September 05, 2014 at 01:43 PM
Perfect. Thank you!
- KadeJMAnswered on September 05, 2014 at 03:11 PM
You're most welcome. :0)