We would like to use the internal messaging feature on a form to commun

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    Global Citizen Year
    Asked on August 11, 2022 at 01:35 PM

    We would like to use the internal messaging feature on a form to communicate with the person filling out the form. How can we set up a notification that lets us know when someone has sent a message or reply, and also notifies them when we have sent a message or reply?



    This is a re-post of a comment on Setting up Email Notifications

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    Jovanne
    Answered on August 11, 2022 at 03:32 PM

    Hello Global Citizen Year,

    Thanks for reaching out to Jotform Support. Please note that email notifications are used when there are new submissions, edited submissions, or a reminder. May we know what you mean exactly by the internal messaging feature? As of this time, we currently do not have a messaging service using our platform.

    Once we hear back from you, we'll be able to help you with this.