We would like to use the internal messaging feature on a form to commun

We would like to use the internal messaging feature on a form to communicate with the person filling out the form. How can we set up a notification that lets us know when someone has sent a message or reply, and also notifies them when we have sent a message or reply?

Hello Global Citizen Year,

Thanks for reaching out to Jotform Support. Please note that email notifications are used when there are new submissions, edited submissions, or a reminder. May we know what you mean exactly by the internal messaging feature? As of this time, we currently do not have a messaging service using our platform.

Once we hear back from you, we'll be able to help you with this.