What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When my submissions are emailed it only comes through as UNDEFINED

    Asked by SLT2 on September 17, 2014 at 12:06 PM

    My account name is SLT2 for sugar land taxi form

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    JotForm Support

    Answered by david on September 17, 2014 at 01:00 PM


    When I checked your forms' email notifications it appears as though the body of the notification has been deleted:

    Which is why the only thing you receive in the email is the "undefined" message.  You can always revert your form back to a previous revision if this was done in error:


    Let us know if you have any further questions and we will be happy to help.