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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing information in Autoresponder email

    Asked by TOCcustom on September 25, 2014 at 12:09 AM

    Hi,

    I'm having a problem with the Autoresponder Email. Submitters are supposed to receive a copy of their submitted data by email. However, there were some missing details in the email. Those details were still submitted and saved in my database; they just were not sent to the submitters. I don't know what I did wrong that caused this problem. Please let me know if there is anything I need to do to fix it. 

    Thank you very much,

    Ngan.

    missing info autoresponder email
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 25, 2014 at 04:50 AM

    Hi,

    Probably some of the field tags on your autoresponder emails are not incorrect or they were not updated when you made changes to your form fields. The easiest fix is to recreate your autoresponder emails. Just delete your existing autoresponder and create a new one.

    http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    If you have further questions, let us know.

    Thanks!

  • Profile Image

    Answered by TOCcustom on September 26, 2014 at 05:24 AM

    Hi,

    I tried deleting and recreating my autoresponder email but it still doesn't work. The email still includes the fields, just not the details I submitted. I attached the image so you could see how it is.

     

     

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    JotForm Support

    Answered by ashwin_d on September 26, 2014 at 06:31 AM

    Hello TOCcustom,

    I did test your form with its direct URL but I am unable to replicate the issue you are having. I sent you a test submission and the auto-responder email I received does display the value of "Height" and "Weight" correctly. Please check the screenshot below:

    Have you embedded this form in your web page? You have not used your form's source code to embed your form correct? Please share the web page URL and we will take a look if there is any problem. 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by TOCcustom on September 29, 2014 at 12:43 AM

    Hi,

    Yes you were right. I made a small mistake when embedding the form to my web page. I just figured that out and my problem was solved.

    Thank you very much for your support.

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 29, 2014 at 01:50 AM

    @TOCcustom 

    Cool! Glad to hear you've managed to figure out the problem.

    Cheers! :)